So spare a thought for people in the NHS, the social care sector and emergency services for we routinely encounter situations that many in our comfortable society can't envisage. In my own line of work I've discovered that dementia can be a truly horrible disease that robs a person of dignity and causes them and their family extreme distress. There is no cure and sometimes no solution to make things anywhere near alright. The situation is made worse by rigid bureaucracy. It was this that caused me to shed tears of frustration on two occasions in the last few days. And I'm someone who knows the system. Imagine what it must be like for unwitting relatives coming across barrier after barrier with no idea how to get around them.
I try to be kind but sometimes, particularly when stressed myself, I can be grumpy, grouchy and discover that I do indeed have a sharp end to my tongue. So this picture is a reminder for myself. But it's also a reminder to everyone else out there. We so often judge on first impressions and act accordingly but have no idea what that person might be going through. Don't make their battle worse by fighting back!